Refund & Cancellation Policy

Last updated: September 2026

Overview

This policy explains when a refund or cancellation is possible for services booked through Developely, including website design, development, and any add-on services listed on our pricing page. By placing an order or paying a deposit, you agree to the terms below.

Before Work Begins

If you cancel a project before we've started any design or development work, you're entitled to a full refund of any amount paid, minus any payment-processor fees already deducted.

After Work Has Started

• Once our team has begun design, development, or content work, the deposit becomes non-refundable, as it covers time and resources already committed to your project.
• If you cancel partway through a project, you'll only be billed for the milestones completed up to that point; any remaining balance beyond that is not owed, and any overpayment is returned.
• Custom code, designs, or assets already delivered up to the cancellation point remain yours to keep.

After Project Delivery

Once a website is approved, delivered, and made live, the project is considered complete and is not eligible for a refund. We offer unlimited revisions during the build phase specifically so this stage reflects work you've already signed off on.

Non-Refundable Items

• Third-party costs already paid on your behalf (domain names, hosting, premium plugins, stock media licenses).
• Rush or expedited delivery fees, once the expedited work has begun.
• Monthly or subscription-based services (maintenance, SEO, hosting) for periods already rendered.

Cancelling a Subscription Service

For ongoing monthly services, you can cancel anytime before your next billing date to stop future charges. We don't prorate or refund partial months, but you'll retain access to the current billing period in full.

How to Request a Refund or Cancellation

Email us at developely.support@gmail.com with your order details and the reason for your request. We aim to respond within one business day and process approved refunds within 5–10 business days to your original payment method.

Questions

If anything here is unclear, reach out before you pay a deposit — we're happy to walk through how it applies to your specific project.